Issue when adding Cloud Storage as backup repository to Veeam Backup and DR software

[Qiblasupport]

Hello,

My organization recently subscribed to Google Cloud, for using Cloud Storage Bucket as a target backup repository for our on-premises Veeam Backup and DR software.

I being the IT admin managed to create a Cloud Storage bucket and service account with the permissions recommended by Veeam. Within the Cloud Storage's Settings, I managed to also create HMAC Keys which will be used by the Veeam Software for authenticating and progressing with the automated backup.

Now I am trying to add the Cloud Storage as Backup Repository in Veeam and getting stuck at a stage where the tool asks to browse and select the bucket. In the previous stage itself I have entered the Credentials for the Service Account and even after entering the correct keys, I am getting an error of invalid credentials. 

Please help is resolving this issue.

[mcbsalceda]

Hi @Qiblasupport,

Welcome to Google Cloud Community!

It sounds like you've set everything up pretty well, but let's see if we can sort out this issue. First, make sure your service account has the Storage Admin (roles/storage.admin) role assigned—this is key for accessing the bucket. Also, double-check that the HMAC keys you created are indeed linked to the correct service account.

When you're trying to add the bucket in Veeam, remember that the bucket name is case-sensitive, so it needs to match exactly. To test if your HMAC keys are working, you can run the command below to see if you can list the bucket's contents.

gsutil ls gs://bucket

If you’ve checked all that and it’s still not working, reaching out to Veeam support could be a good move—they might have some specific tips for this integration. You may also reach out to Google Cloud Support. Their team has specialized expertise in diagnosing underlying problems. When contacting them, provide comprehensive details and include screenshots. This will help them better understand and address your issue.

I hope the above information is helpful.