PALS being interfered with

[tempeturtle]

We have PALS that are being interfered with.  How do we report this issue to Google and other SAS providers?

[James_S]

@tempeturtle

Please either send me a direct message or enable receipt of direct messages on your end so we can coordinate on this request.

[tempeturtle]

I am not sure how to send a direct message or enable receipt of direct message.

[James_S]

Please reach out to sas-support@google.com.

Make sure to include the following information in your initial support ticket:

1. A description of the issue as you are experiencing it.
2. Serial number or CBSD ID of affected device(s)
3. A timestamp (including timezone) of when you first began to experience the issue.

You will receive an automated response to your email directing you back to the community forum. Please disregard this automated response. Make sure to indicate that you were directed to SAS Support from the community forum and that James said to make an exception for you. 

Please note that this support alias should not be used for general purpose technical support. Any users reading this message in the future should not expect to receive anything other than an automated reply if they attempt to use this support alias without prior communication with me or someone else from the community forum.

[tempeturtle]

Thanks, will do.

[tempeturtle]

James it is happening again.  An email was sent to support.  Somoene from my team sent the email.  The email would have came from Phoenix Internet.  Could you please review.  The information you requested before is in the email.