Unable to find all the instances

[YingLi]

Hi, all.

GCP suddenly let me enable 'Comput Engine' when I try to open the link for the VM instance as usual. Then I try to enable 'Comput Engine' and it shows that my billing account is closed. So I changed it to a new billing account and enable 'Comput Engine'. But all my instances are gone. The instance list now is 0 items.

Could you please help me to fix the problem? Thank you so much.

Sincerely,

Ying

[dasalemi]

If projects are linked to a Cloud Billing account that is subsequently closed or suspended, then billing is no longer enabled on those projects. If you want to continue using the projects, you must either reopen the billing account, or move the projects to a different, active Cloud Billing account.

Review to what billing account the project is linked.

Follow these steps to open a billing account and then view a list of projects linked to that billing account.

• In the Google Cloud console, go to the Account management page for the Cloud Billing account.
• At the prompt, choose the Cloud Billing account you want to view.
• On the Account management page, linked projects are listed under Projects linked to this billing account.

If your project is not linked to an active billing account, please follow:

    1) To change the project's Cloud Billing account, do the following.In the Billing section of the Google Cloud console, locate the project using one of the following methods:

View the list of projects linked to a specific billing account.

1. In the Google Cloud console, go to the Account management page for the Cloud Billing account.
2. At the prompt, choose the Cloud Billing account you want to view.
3. On the Account management page, from the list of projects, locate the project that you want to manage.

Tip: If you see a padlock icon displayed lock next to a project, this indicates that the link between the project and its Cloud Billing account is locked. Before you can change the project's Cloud Billing account, you must first unlock the link. 

View a list of all your projects and their associated Cloud Billing account.

1. In the Google Cloud console, go to the My Projects page in the Billing section.
2. From the list of projects, locate the project you want to manage.

   2) In the project row, open the Actions menu (more_vert), select Change billing, then choose the desired destination Cloud Billing account.

Note: If you are not able to select Change billing, you do not have the permissions needed to make this change. See Permissions required for this task for more information.

   3) Click Set account.

   4) (Optional) After you link a project to a billing account, you can lock the link to prevent the project from unintentionally being moved (linked) to a different billing account or the project link being deleted from the billing account.

More information about these topics:

Enable, disable, or change billing for a project

View projects linked to Cloud Billing accounts

Verify the billing status of your projects  

[YingLi]

Thank you for the reply. I have already set up a new active billing account. But I can't find my instances created before. Is there any way to restore or find my instances?

Thank you

[dasalemi]

Did your account was closed or suspended for more than 30 days?

[YingLi]

Hi,

I'm not sure if it's closed or suspended. I haven't used it for about one and a half months. Then it happened when I try to use it again. I don't know why my account is closed. (sad) btw, I have created new instances. But it will be great if you can help me restore the instances. Thank you.

[dasalemi · Accepted solution]

If you didn't use your account for more than 30 days, your data entered the deletion process. Please review our data deletion pipeline to understand the process better.If you previously created a backup image for your instances, you can restore it following the steps in this guide, if you didn't please open a case with our support team to review options related to recover erased instances.

[YingLi]

Thank you so much.