Unable to login to Google account while being charged for vm

Hey everyone, sorry if this isn't okay to ask but I really don't know what to do

I made a Google cloud VM on an old email of mine (before I started using my own domain) and made some vms for running scripts. I used the default config (like 8 cores or something) and forgot to cancel it. Thing is, I tried to get access to a gpu but couldn't because of quotas.

The issue is that when I tried getting gpu access I enabled billing, luckily the card attached is debit (I've taken all money out of the account) but I've gotten several hundred in charges. I cannot get any help from their support so not sure what to do

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AndrewB
Community Manager
Community Manager

Hi @mruasame all customers receive billing support. Did you already log a case with https://cloud.google.com/support/billing?

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AndrewB
Community Manager
Community Manager

Hi @mruasame all customers receive billing support. Did you already log a case with https://cloud.google.com/support/billing?