Unable to upload data points

[justin-terwee]

I am currently unable to get any data points to upload into one of projects.  Only trying to upload 122 points and has been going for about 24 hours.

[Alex_S]

Hi Justin,

What do you see when the data points fail to upload? Are you able to upload the same file into other projects?

Kind regards,

Alex

[justin-terwee]

It never fails per se, just hangs on processing.  Seeing the same on multiple projects.

Thanks

Justin

[Alex_S]

Could you try refreshing the browser to see if the import actually completed? There is sometimes an issue where the "Processing" message will hang even when the import is successful in the backend. 

[justin-terwee]

I have tried that multiple times with no change.  Also have tried different web browsers with the same result.

[Alex_S]

Hi Justin,

Sorry this still isn’t working for you. I have not been able to reproduce the issue on my end - datapoint imports appear to be working generally. We only test with Chrome browser.

Are you using the provided ‘Data points template’ for the import? If not, you might try downloading that and attempt uploading just the default template with 3 example sites. If that works, you can then copy your data into the template and attempt again. 

Some other things you can try - when you go to import the file, on the first import screen check the top toolbar. Make sure it says Importing ‘filename.csv’ as ‘data points’ (not ‘sites’). Also in the top toolbar, you can choose whether you are importing using the ‘Lat/Lng’ coordinates or ‘Address’. On the same screen, ensure that the correct ‘Label from file’ values are chosen in the drop down menus - that tells the importer where to find coordinates or addresses. This usually works automatically, but depending on the layout of your file you may need to make a manual selection.

[justin-terwee · Accepted solution]

Randomly stated working a few days back.

Thanks