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Delay problems in cdc events from salesforce

Posted on 08-30-2024 08:59 PM
IvanC
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Reply posted on --/--/---- --:-- AM

Hi everyone, I need help, configure an integration between salesforce and gcp following the documentation: https://cloud.google.com/application-integration/docs/configure-salesforce-trigger. Although messages about creating and updating an object arrive, they always take 15 minutes to appear in gcp. I did not find any configuration in Application Integration that mentions this delay time. Has something similar happened to you?

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Posted on --/--/---- --:-- AM
hartmann
Staff
Reply posted on --/--/---- --:-- AM

Hello @IvanC 

Apologies for the delay on our side - are you still experiencing this issue? If yes, I would recommend reviewing the following:

1. What is the permission set being utilized to listen for SFDC CDC events - would you be able to provide the roles being utilized and if elevating the permission set (if possible) resolves the issue?

2. Could it be possible you are hitting any SFDC quota related issues in your environment (the SFDC logging on CDC event capture would show this)? You could always create a support ticket on our side and we can review the logging given project details (project id, process name, etc) to see if we are hitting any server side issues on token refresh/CDC event

Please let me know how we can help, thanks!