Hello,
Greetings Program Managers @Yugali @carrie & @Roderick @Lauren_vdv & @kothalkar and All Arcade Team members,
I hope this message finds you well. I am writing to bring to your attention an issue that has been quite disheartening for many of us. I am from Pakistan and have been actively participating in the Google Cloud Arcade Games since last year. I have worked hard to complete the games and redeem my swag at the Prize Counter. However, I have encountered a significant problem: Printo Document Services PVT LTD ships my swag to my provided UAE address instead of directly delivering it to my residential address in Pakistan.
Despite Pakistan not being a sanctioned country, we are unable to receive Google swag items directly. This situation feels quite discriminatory. We put in a lot of effort to earn arcade badges, and then we have to ship the swag to an address in the UAE, relying on someone to bring it to us after a year or two. It is frustrating and disheartening to have to provide an alternative country's address to receive our swag items.
Everyone should have an equal opportunity to learn and earn Google Cloud swag items, regardless of their nation, country, region, or state. It is unfair that some countries are deprived of receiving these items in their regions. This issue needs to be addressed appropriately to ensure equal opportunities for all participants.
I have a suggestion that could be a more appropriate and insightful solution if implemented. Here is what I propose:
"If there are major issues in shipping the swag items to specific countries, consider choosing a central hub or another logistic courier partner. Alternatively, if there are significant difficulties in shipping the swag items directly, you could ship the swag to regional courier partners in Muslim countries such as the UAE, KSA, or Qatar. These partners can then be instructed to ship the swag to countries like Pakistan, Bangladesh, Iraq, and Iran. If Printo is unable to ship directly, they can dispatch the items to courier partners in these Muslim countries, who can then take on the responsibility of shipping the swag items to other Muslim countries."
Implementing this solution would ensure that everyone has equal access to the rewards of their hard work and participation in the Google Cloud Arcade Program.
If you could help us in this matter, we would be very grateful. I am confident that if I become a facilitator, I will welcome global students and professionals to participate in the Google Cloud Arcade Program and do my best to assist students and genuinely solve their queries.
Thank you for your attention to this matter.
Best regards,
Arslan
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