LinkedIn
Twitter
In the financial world, time is everything. For Commerzbank, one of Germany’s leading banks, this was especially true in its financial advisory division. Advisors were spending countless hours documenting investment recommendations—a task required by regulations but frustratingly manual and time-consuming.
“Our team spends so much time documenting calls, it eats into the hours they could spend advising clients,” explained Ulrich Heitbaum, COO of Corporate Clients at Commerzbank. The process wasn’t just a drain on time—it also introduced the risk of errors, making an already tedious task even more challenging.
Recognizing the need for change, Commerzbank teamed up with Google Cloud to build a solution that would give time back to its advisors and let them focus on what truly matters: their clients
A Smarter Way to Work
Together, the teams created a system that reimagined how documentation gets done. Instead of manually sifting through hours of call recordings, advisors now use a system powered by cutting-edge technology that listens, organizes, and summarizes key details for them.
Here’s how it works:
- Advisors Stay in Control: Through an easy-to-use interface, advisors select the calls they want to process.
- Breaking Down the Work: The system divides long calls into smaller chunks to ensure every detail is captured.
- Accurate Transcriptions: Using advanced tools, the system creates transcripts that not only capture what was said but also identify who said it—even handling complex financial jargon and numbers effortlessly.
- Key Facts at a Glance: The system extracts critical details like client names, investment goals, and preferences, so advisors have everything they need without digging.
- Clear Summaries: Summaries are generated for all the necessary forms, in line with the bank’s high standards and regulatory requirements.
What used to take over an hour is now done in minutes—accurately, efficiently, and with a human touch.
The Difference It’s Making
By automating this heavy lifting, Commerzbank has transformed its advisors’ workday. They’re no longer buried under paperwork but instead spending more time with clients, building relationships, and offering personalized advice.
“We believe that smooth, efficient processes and reliable technology lead to exceptional service for our clients,”Heitbaum added.
Looking Ahead
The impact has been so significant that Commerzbank is already planning to expand the system to other areas. “This is about more than just saving time,” said Sebastian Kauck, CIO of Corporate Clients. “It’s about empowering our team to focus on what they do best—delivering value to clients.”
This partnership with Google Cloud is just the beginning. By blending smart technology with human expertise, Commerzbank is setting a new standard for what it means to deliver great service in the financial world.
Ready to Explore Yourself?
Just like Commerzbank, you can use the power of AI to optimize workflows, analyze data, and solve real-world challenges. Start with Arcade Level 2: Analysis with AI, where you’ll explore tools like Gemini, Looker BI, TensorFlow, and Document AI. Work on detecting fraud, analyzing reviews, and streamlining operations—all while earning your next Google Cloud Credential.
No experience is needed—just a passion for learning and leveling up your skills. Join now and take the next step in your journey to mastering AI and data analysis.
See You In The Cloud!
