Printose not replying to emails?

Has anyone actually got a reply from Printose if you email them? I haven't received the swag for the last season, and it's already almost the end of April, but they just don't respond to emails. 

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Yes, some of friends yet to receive swags especially "Advance" swags. they have replied mentioning "We are actively following up on this , We will keep you posted with any further updates as soon as we have them .

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