Dear @emily927 @Yugali ,
As a sincere participant, I am writing to express my severe dissatisfaction and anger regarding the glaring discrepancies in the prize point allocation and availability on the Arcade 2023 platform. This entire experience has been a slap in the face to myself and countless other participants who dedicated the past six months to achieving these results.
Firstly, the discrepancies between the stated prize point values and those calculated by the official points calculator are completely unacceptable. This lack of transparency and accuracy undermines the entire foundation of the arcade competition and reeks of mismanagement.
Secondly, the constant generic responses from your chat support ("escalated issue," "dedicated team," "looking into matters") are utterly dismissive and insulting. We are not unreasonable children to be pacified with platitudes. We are dedicated participants who deserve respect and tangible solutions.
To add insult to injury, the delayed notification of prize eligibility and the subsequent depletion of desirable items within hours is a blatant disregard for our efforts. Is this truly how you value the commitment and loyalty of your participants?
Therefore, I demand immediate action in the following forms:
1. Immediate restocking of popular claimed items. It is unfair to offer prizes and then rip them away from those who earned them due to tardy distribution.2. Rectification of any discrepancies in awarded points. Those of us who have received inaccurate point totals deserve swift rectification and fair compensation for the lost opportunities.3. A public apology and explanation for these failings. Acknowledge the frustration and disappointment you have caused and outline actionable steps to prevent such occurrences in future events.
Please understand that this is not merely a complaint; it is a rallying cry from an entire community of dissatisfied participants. Failure to address these issues with urgency and accountability will not only result in widespread demotivation but also irreparable damage to your reputation.
I trust you will take this matter seriously and provide a prompt and satisfactory resolution.
Sincerely,
Mihir
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