Summary of Qwiklabs Support Issue with my gcp account

[stefan29dec]

I'm currently facing an issue with transferring my Qwiklabs Innovators Plus subscription from my corporate account (contact@impeda.ro) to my personal Google Cloud Skills Boost (GCSB) account (stefan29dec@gmail.com).

Key Points of the Issue:

1. Initial Requirement:

   • Qwiklabs asked me to delete my personal GCSB account (stefan29dec@gmail.com) and then update my corporate account to use this email.

2. Steps Followed:

   • I successfully initiated the deletion of the personal account but encountered a "pending delete" status, preventing any further progress.
   • Despite waiting for over a week, the status remains the same.

3. Current Problems:

   • The pending delete state prevents me from updating the corporate account’s email.
     
     Error message: 
     

     The account associated with this email has been requested to be deleted. You will not be able to sign in or create a new account with this email address while we work to complete this request.

   • Qwiklabs suggested waiting for the deletion to complete, but they haven't provided a clear timeline.
     
     
   • My subscription time is being affected as I’m unable to access learning resources through my personal account.

4. Escalation Attempts:

   • I shared screenshots and a screen recording of the issues, but no resolution has been provided.
   • The support team mentioned escalating this internally but hasn’t offered any updates or clear guidance on the deletion timeline.

What I Need Help With:

• Has anyone encountered a similar issue with "pending delete" status on Qwiklabs or GCSB accounts?
• What can I do to speed up the process or get better responses from Qwiklabs?
• Any advice on how to avoid losing more time from my annual subscription would be appreciated.

Thanks in advance for your help!