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Automated Report Delivery Error

Posted on 06-27-2024 05:03 AM
INDUFIX
New Member
Reply posted on --/--/---- --:-- AM

Hello Looker Support Team,

I hope this message finds you well.

I am currently facing an issue with my scheduled report delivery. I have a report set to be delivered every day at 19:30 GMT (Brazil), but it consistently arrives with the message "Looker Studio has encountered a system error." However, when I manually access the report, it appears to be working fine without any errors.

The problem is that the automatic email delivery is "broken," and I cannot view the report through the email as intended. This issue is causing significant disruptions, as I rely on the email delivery for timely insights.

Could you please assist me in resolving this issue? Any help or guidance you can provide would be greatly appreciated.

Thank you in advance for your support.

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Posted on --/--/---- --:-- AM
varunikaraja
Staff
Reply posted on --/--/---- --:-- AM

Thank you for your query! 

The issue could be that you've exhausted your tokens or that there is an issue with the recipient addresses.

1) Please clear your browser and Looker dashboard's cookies and cache and reload.

2) Additionally, please provide yourself as the recipient of a new scheduled delivery and choose different formats (PDF, CSV, Etc.)  to send to yourself with different delivery frequencies see if that changes the behavior

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