Google has discontinued providing Looker Studio services in your country

[IlariaCicca]

Hi everyone, I ma trying to access my  report and from yesterday, I just had this message from Looker: 

"Google has discontinued providing Looker Studio services in your country."

I'm based in Italy, EU.  Can you please help  me to solve this problem?

thank you,

Ilaria

@GavinW, I saw that in the past you helped to solve a similar  issue and I hope that this tag can help to reach out to you 😉

[GavinW]

Hi Ilaria - that sounds very much like a bug if you are accessing Studio from Italy. Two quick things to check if the message is persisting: 

1) Do you see this message if you log in from an incognito window? 

2) Does the error persist if you access it from a different network (e.g. via your home network, or phone hot spot or something?

[IlariaCicca]

Thank you Gavin for your answer - yes, I tested both methods and the issue persists 😞

[Robisori]

Hi Gavin, 

I'm based in Italy too and I've got the same error! 

[IlariaCicca]

I also tried logging in through a different browser (mozilla and internet explorer), the error persists in these cases as well 😞

[IlariaCicca]

Sorry - I deleted the first part of my answer by mistake!

Yes, I tried both methods (1 and 2) and the error persists ... 

[GavinW]

@IlariaCicca @Robisori I think the best thing to do if this problem is persisting is to file a bug with the Looker Studio team - given that it persists when you access from different networks and via incognito mode, the problem is clearly on the content end, not on your end.

[IlariaCicca]

Thank you ! Errata corrige: using my telephone network I am able to login into my Looker studio account :)!! Do you think that is still important to file a bug with the Looker studio team to double check with them how to solve this problem when I try to connect at it via my home network?

[GavinW]

Ah - so if the problem depends on the network you are connecting from, that changes the picture a little bit, because it suggests there may be an interaction between the network and the problem. But it may still be worth filing the bug with those details.

[Robisori]

Today it works 😊

Thanks for the support Gavin