unable to send report to email

[aditya-deriv]

Tried to send report to email but it's not working with nto much details of the error, email is my own and all the contents are left blank but clicking send now doesnt do anything, other looker studio dashboards seem to have no issues being shared from my machine 

[plabs]

i am having the same issue

[ustarsbi]

+1 .... Me too 

[jyoung]

+1...experiencing same issue

[KBAUS]

+1 Almost 20 scheduled reports stopped sending over the weekend

[SM_report]

Reports are not delivering on mail from last 3-4 days.

[dancross]

ditto. i've checked some looker reports created under a different google account, and those are being sent successfully daily, so it's not a global issue.

[jyoung]

yes - we found that creating the scheduling under a different 'editor' worked (at least for now). just weird that random users were affected. perhaps there was an update, and it affected anyone who was the current schedule owner.

[ReportsDE]

Facing the exact same issue, and its impacting business. Requesting Google to propose a fix and/or detail the reason for the error, so we can plan accordingly. Else, we need to look at prospective migration away from Looker to other tools. 

[ReportsDE]

The issue seems to have gotten resolved just as suddenly as it precipitated. 
It has left many of our customers who were using these scheduled reports very jittery and they're seeking an explanation as to what actually transpired. 

Would appreciate the relevant Looker Studio team to issue a formal update so we can convey the same to our own stakeholders as well. 

[WensteinLLC]

I am experiencing the same issue across tens of scheduled reports. Nobody seems to know why this is happening. Have some of you already tried to upgrade to Looker Studio Pro? If so, are you still experiencing problems with scheduled reports even as a Looker Studio Pro user? Or did the upgrade do the trick? 

[nz_Grace]

We have the same issue at around the same time. We are planning to upgrade to Looker Studio Pro, but there are many requirements. Any suggestions?

[JordanM]

Me Too

[Carlos_Leon]

Several users are experiencing this same issue with scheduled reports. The best way to get Google's attention is to vote for the issue in the official issue tracker.

[KBAUS]

Unfortuatnely no, multiple comments on that tracker and no repsonse..

[Jquist]

+1 Happened to me too.
We are sending many hundreds of reports a month.
Stopped on 4th December.

Can "Send now" or "Schedule."

Hope Google will fix it soon.

[jordimr87]

Same problem here. I've tried to change the report owner to other mail account and it worked for a few days, but now, also new mail account cannot send the reports. I think I'll move to other tool... It's a pity, because I love the tool, but if reports cannot being sent by mail... It's not worthy

[mkelly127]

 same problem for me, need a response form google on this. I now have two emails that cannot send reports, been happening since November 

[ReportsDE]

The issue has resurfaced again. Scheduled emails have stopped again all of a sudden without any explanation. This issue is causing a lot of issues for customers who are dependent on these scheduled reports, hampering our reputation and by extension Google's as well. Request the Looker Studio team to remedy this issue permanently.

[SamiCFR]

I can confirm the issue is striking back on both pro & non pro workspaces. Over 10 scheduled reports stopped working since dec 30th

[WensteinLLC]

If you have a PRO account, have you tried to contact Google Cloud Tech Support? I tried several times to upgrade my Looker account to a Pro account but with no success.

By the way, does anyone know the correct procedure to get a Looker Pro membership?Thank you!

[KBAUS]

Still happening, a few sparodic reports went thorugh causing all sorts of confusiont with my clients.

Does anyone know how to contact Google about this?  TBH I'm shocked as to how this has been handled.  The google reps in her only selectively answer questions. 

How can we possible continue to use this product when a critical issue has been going on for two months without even an acknowledgement from Google.

[Arif_Dawood]

This is something which we were facing from a long time and there is no way of getting help on this

Documentation says that there is some authorization issue but that is not the case, there are some bugs which even the looker team doesn't know how to fix right now

[NicolasDim]

Hi,

The same thing is happening to me.

Scheduled emails not sending and when clicking on 'Send now' it just says 'Unable to send report'.

It works just fine when the scheduled email is set from a different account though.

[bmat]

Same problem, switching senders works for awhile but not permanently.