Chronicle SOAR not sending invitation Email

[Emanuel_Gigante]

Goodmorning,

I've got a little issue in my infrastructure. We've got a Test environment SOAR , there are some users that can access normally with the invitation code. The thing is that i'm not receiving the invitation link and so I cannot access to SOAR Platform. The email is not in spam folder, it seems like the email is not being sent I checked everywhere. Is there something that I am missing?

[gregstarr]

Hi @Emanuel_Gigante - Would you mind confirming the Email Settings setup in your SOAR Test environment? 

Navigate to the Gear Icon > Settings > Advanced > Email Settings

Is the environment set up to use: Chronicle SOAR SMTP OR Customer Configuration? 

[nthida_libersky]

Is that Email Settings related with Reports in Dashboard&Reports scheduler?

I set the email in Scheduler in reports of Dashboards&Reports>reports at last two day 

but I did not get any mail reports.