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[ORBR]

Hello,

I'm encountering a recurring issue when using Google SOAR, and I hope the community and Google team can assist.

From time to time, I experience the SOAR interface getting stuck, particularly on the login page or on pages like "Settings" or "Playbooks." It consistently happens when I'm using Google Chrome browser—including in incognito mode.

Whenever this issue arises, I switch to Firefox, where everything works smoothly without interruptions.

• Issue occurs intermittently, mostly in Google Chrome.
• Happens even in Incognito Mode.
• Switching to Firefox temporarily resolves the issue.

Has anyone else experienced this? I would appreciate any suggestions or solutions. Thank you!

[ORBR]

Loading problem screenshot

[ipninichuck]

Hello, 

I have not encountered this issue over my journeys in any pattern. As you already know there are several factors that can affect load times. If there are operational impacts that are significantly affecting use of the platform I would recommend a support ticket. However, before doing so I would make a survey of how many of your peers using the same instance are experiencing the same problem to better isolate possible causes.  

[ORBR]

They all have this issue