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App Engine down for php74? All our php App Engine apps throw HTTP 500

Posted on 01-15-2024 03:27 AM
HaGuesto
New Member
Reply posted on --/--/---- --:-- AM

We had multiple independent AppEngine apps that were not responsive for the last two two hours.
The logs showed an 500 Error: "The request failed because the instance could not start successfully"
We didn't do any releases. All apps are running in the standard php74 environment. They are independently failing.
I did not find any incident report on the Google Cloud Service Health board. 

Did any of you experience a similar problem? Am I overlooking something on the Google Cloud Service Health board?

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Posted on --/--/---- --:-- AM
christianpaula
Staff
Reply posted on --/--/---- --:-- AM

Hi @HaGuesto,

Welcome to Google Cloud Community!

Guidance based on available information and best practices:

  • You're experiencing HTTP 500 errors on your App Engine php74 apps.
  • Re-check Google Cloud Service Health for regional issues or subscribe to notifications.
  • Deploy a simple test app to isolate the problem.
  • Analyze error logs for specific errors, quotas, and limitations.
  • Contact Google Cloud Support for further assistance.
  • Consider upgrading PHP runtime or reviewing App Engine documentation.
  • Monitor community forums for potential solutions.
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