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CANT INCREASE STORAGE

Posted a month ago
Solange1
New Member
Reply posted on --/--/---- --:-- AM

my gmail account has been suspended because i exceed my storage, i have already deleted my google photos but when i try to increase the suscription from business starter to standard i can not get it done it appears an "error message" and they tell me to try again i have doing this about 2 days im getting desperate because thats my companies mail, and no user can get into it.  i need to get into the gmail account in order to erase the other mails but always get the same message of "your account has been suspended" please i really need help

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Posted on --/--/---- --:-- AM
Penelope
Silver 4
Silver 4
Reply posted on --/--/---- --:-- AM

Are you the admin or end user? If the admin, any other co-admins/superusers on the domain? 

So to also get this straight, admin console is also suspended hence why information at https://support.google.com/a/answer/6136055 can't be followed? 

Storage limit was exceeded

If you use more storage than you’re eligible for based on your subscription and number of users, we'll suspend your service within 30 days.

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