Directory contacts

[Chandrashekara]

Previously, we were able to send messages to multiple users(only company users) directly using Directory Contacts in the "To" field. However, this option now appears to be removed. Currently, we have to manually create labels or select individual users or groups, which is less efficient.

Could you please check why this feature was removed or guide us on how it can be re-enabled?

[Alia_Sam]

We ran into the same thing a few weeks ago. It looks like the direct use of Directory Contacts in the To field was deprecated silently (or at least without much noise from Google). Likely part of a broader push to standardize message routing through Groups and Labels rather than ad-hoc directory querying.

There’s no toggle to re-enable that old behavior as far as I can tell. What we did instead was build a dynamic group using the Directory API and sync it regularly via Apps Script, so the label stays up to date without manual work. It’s not as effortless as the old method, but if your use case is mostly internal comms, it works well enough.