Hi,
I have a user who has delegated access to multiple accounts across the company. Some of their mailboxes are around 50-100GB. Since the users prefer to work in Outlook on their local machine, We have been using GWSMO to sync all emails with Outlook from Google. We have done the same with the delegated accounts. But after some time we are running into storage issues in the user's computer where PST files of theirs and the delegated mailboxes are taking up 40ish GBs of storage (per PST file).
I have followed the steps mentioned here. https://support.google.com/a/answer/1041455?hl=en#zippy=%2Cset-mailbox-size . But it does not seem to solve the issue as I still see PST files going above the 4000MB referred to in the article.
The working solution I want to achieve is this. As ALL emails already exist in Google we don't need all emails again on the local device as a PST file. We want to cap the size of the local PST file (i.e. 4GB) so that only 4GBs of mail data is stored locally and the oldest mail data gets deleted to maintain the 4GB size cap. If the users need old mail they can go to Gmail and look for it. But have the recent emails locally for ease of access.
It would be great if anyone who has faced this issue could give me a hand to find a working solution, or anyone who knows how this could be achieved help me out.
Don't know if this is relevant but we have noticed users run into syncing issues when a PST file hits the 50GB max file size. Given below is a line of interest from the log file.
2023-05-02T13:43:53.580+10:00 602c W:Sync gsync32!GLookSyncHelper::GetSyncPermit @ 518 (user@domain.com)> SyncEngine '4'; SyncPermit is SYNC_PERMIT_UNKNOWN (0)
Thank you in advance
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