I have a Google Sheets add-on published on the Marketplace. For years, users could follow the menus Extensions > Add-on > [Add-on name] > Help to directly report an issue or ask a question. I would receive an email with their message (and hopefully contact info) to follow up on.
However, I haven't received one of these notifications in months, and users have begun emailing us directly asking if we ever saw their reports/questions/messages. I have also tested submitting messages to myself through the same form and they are not getting emailed to me.
Are these reports stored somewhere else now? Is there a setting I need to update somewhere to allow me to receive these notifications again? If someone else is aware, I would appreciate any help. These lost messages have started to harm our ability to provide good customer service.
Thank you!
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