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Has anyone ever had a misclick on the stupid adding license form before? So I just had it happen recently, and realized that there is 0 verification/confirmation or approval if you do not notice it before you submit the purchase. Now we were at roughly 211 licenses on a 1 year commitment when the incident took place. They claim I EXACTLY doubled our license count conveniently on July 1st (which means there is 0 record of the increase in license count and took 4 different support teams/levels to investigate this matter. Im included a screenshot showing where i did in fact attempt to add 4 licenses and it added 422 because of a stuck key.
I received no confirmation email even (checked even through a company wide vault search to verify). The only information I have been given so far is that it happened and they refuse to provide evidence.
Imagine if I had tried to add 1000 licenses...google just accepts that anomaly and refuses to refund any sort of balance. Not to mention with us starting the process to upgrade to enterprise plus, and the only thing our account reps/regional strategic advisor and premier partner are telling us that we will still be forced to pay for 300 minimum licenses across a 3 year term which equates to us paying an extra $1K/month for licenses that in no way shape or form are being used at this point.
Has anyone had any success with disputing charges or getting past the first couple levels of their new horrid customer support team that seems like they are hiring all over the place. That was the one major plus side before in the past to stick to all google devices/services/etc. but it seems like across the board they are consistently not caring about any of their customers.
</rant>
