Google Meet Troubleshooting Playbook - Pexip

Pexip is an interoperation(interop) solution bridging Google Meet and other meeting softwares. (If you are not using Pexip, this article might be irrelevant to you.)

 

The basic setup of interop would be 

Meet users <---> Meet servers<---> Pexip <---> 3rd party endpoints

 

Interop issues are usually caused by unstable connections in the above setup.

The very first step to troubleshoot an interop issue is identifying where the issue occurs, and we can start from making sure the connection Meet users <---> Meet is optimal:

Metric 

ideal

Packet loss

< 3%

Connection delay

< 120ms

FPS

> 5

Client CPU usage

< 80%

More details at Google Meet Troubleshooting Playbook - Network and Hardware Troubleshooting 

 

If the above optimal conditions are met and issues still persist, it’s likely that the issues are between Meet <---> Pexip <---> 3rd party endpoints

The next step would be getting Pexip logs to identify what happened between Meet <---> Pexip

 

If the above steps go well and no issues are found, the issue is likely to lie in Pexip <---> 3rd party endpoints, it’s out of Meet’s scope.

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Last update:
‎08-02-2021 02:41 AM
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