Admin not seeing requests for access to workspace calendar

[jsibley]

Hello,

If I haven't explicitly shared access to our team calendar with a member's private email address (outside of our workspace account), they are prompted to send a message requesting access.

However, even as super admin I haven't seen any of these requests.

Where do they go and how might I see them?

Thank you.

[Jan-Carlos]

Hello!

Maybe there's a rule blocking the messages.

Try again and after that go to reports > E-mail log search.

Just filter for messages sent to you.

If the message is being block you will see which rules is being applied.

[CloudGuardians]

This should be an issue. I can reproduce this in multiple domains, with both new and existing secondary calendars.
Messages from Calendar shares are being delivered but Calendar access requests are not (at domain level, so the Email Log Search cannot find anything).

I suggest that you report this issue to Google support so that they can create a bug for it and fix it as soon as possible. You can also ask them to check if there's already a bug (a known issue) created for this and, if so, to attach it to your ticket.
Document everything well to save time with back and forth messages asking for more information (especially if the support agent isn't very knowledgeable):

• include a captured HAR file (captured while requesting access)
• capture a screencast video, uncropped (showing the entire screen) and uninterrupted, detailing the whole process, including:
  • the account used (on the top right, click on your logo to show the details)
  • the moment when you get the Calendar URL (from the sharing settings), to show that you are copying the URL of that specific calendar, from that specific user (you can even create a new secondary calendar to show that the calendar is owned by the user recording the screencast)
  • the access request from another account (using an incognito window, without any other accounts logged in and showing the account details as well, to prove this)
  • the result from the Email Log Search in the destination account (the one that should get the access request)

And tell Google support that the issue is reproducible everywhere, meaning that they can verify the issue on their end, so there's no need to ask you for more information.