Age restriction Google maps / street view?

[GudrunSinnaeve]

Did the policy in Google Maps for -18s change recently?

Since a couple of weeks our students (primary school) can no longer use the pegman in Google Maps. They can place the pegman on the map, but street view does not open.

In our Google workspace the children are referred to as -18 year olds. Users who are +18 can still use the pegman.

I know (and understand) that if we turn on Google Maps and Google Earth in our Google Workspace for Education users designated as under the age of 18 can't:

• Access features that require payments.
• Create public posts, such as comments and reviews.
• Participate in Local Guides.
• Turn on Location History for their Google Workspace for Education account.

But I don't see that Street view is part of the restriction. 

Is there a solution to our problem? Our kids love discovering the world through street view.

Thanks.

[Ptranchida]

We are experiencing the same situation where students can not drag the pegman to a street. However, they can click on the street, then select street view and it opens. Appears to be a issue just with the pegman?

[JGob]

Same issue in our district as well.

[DiegoC_GPE]

Just noticed this here as well. I recommend reporting this to support and maybe they can take this into consideration. You may want to try the Feature Idea's area of this forum as well to see if this can be fixed for edu users.

[Ptranchida]

Already did and said this is not associated with the age restriction and nothing they can do. However, I provided examples and documentation that it is. Not sure if they will do anything

[marcossanz]

Same issue, obviously it's related to age-restriction, because we are all getting the same arount the world.

[Kagame2_0]

Are you guys under Google Workspace for Education?

Sharing this article - https://support.google.com/a/answer/10651918

[marcossanz]

Yes, they are under Google Workspace, <18
I understand some restrictions, such as not being able to post comments,
but Street View should work properly.
I guess it's an unwanted bug and it should be fixed.

Regards,
Marcos Sanz




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[JoeKingAbowt]

Nowhere does it say "Cannot access Street View"

[peter_vaneynde]

Same problem on our schools. Is there already a solution?

[Ptranchida]

Hello,
None that I am ware of. Google Enterprise says it is not their issue since and directed us to Google Maps Team. Google Maps team says the "pegman" issue is not related to under 18 restrictions as they said their solution does not uses that setting. However, from all the comments from around the USA that others are having this same issue, we can only hope that someone takes action.

Our workaround, was to use "pins" instead of the "pegman".


Paul Tranchida
Information Technology Manager
Technology Services Department
Rochester Community Schools
Office: +1-248-726-3049 (Notifies Mobile Device)
Email: ptranchida@rochester.k12.mi.us
Tickets: https://rochester.IncidentIQ.com

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[peter_vaneynde]

Thank you for the workaround with "pins", works perfect.

[JoeKingAbowt]

We have noticed the same issue with both Maps and Earth websites...street view not working on either of these websites for student accounts that have been aged restricted within their OU of Google Workspace for Education

[tsears]

We also have this problem in the UK, staff accounts that are marked as over 18 also have the issue... Tried to report to Google Workspace support but they have not been very helpful at all

[JoeKingAbowt]

Strange that you have this issue for staff as well, especially if their OU isn’t age restricted 🤔

Users in our Staff OUs that are not age restricted work just fine. If I temporarily move a test student account to a Staff OU, or create a sub OU without age restrictions, that account will then work just fine, move it back and it stops working again 🤯

I have an open support case with Google but will not be holding my breath for any corrective measures being taken anytime soon 🤐

[tsears]

It is a very strange issue... We have also noticed that the traffic layer does not work, it's greyed out. The Google Maps phone app also does not work at all as guessing it relies heavily on the traffic feature 😕

[mayoc]

Same

[tsears]

I contacted support this morning and they have informed me it's a known bug that they are working to resolve

[mayoc]

We just opened a case, too. It works for students under 18 when they use a personal account, but not their school acocunts. So it seems that it *was* impacted by the changes earlier this school year. 

[DraztheNerd]

Talk to the Google Admin at your school for they should be able to change the settings to permit students to use Google Maps. Kindly review the following Google Workspace Admin Resource: Turn Maps on or off for users

[JoeKingAbowt]

I am the Google Admin 😊

Students can use the apps as this isn’t the actual problem…read the thread carefully!

The specific issue is that they cannot make use of Street View on either of the apps and this restriction is directly connected to whether or not the OU is designated for under 18 year olds.

[JGob]

I agree with JoeKingAbowt.

I am also the Google Admin. Maps is on for students.

They can get to and use maps. The peg man and streetview doesn't work for students after under 18 OU designation.