Business Email Missing IP

[MagicalMerc]

I have been working, searching, and trying to configure my new work email through workspace. Some emails go through, others do not; especially domains outside of gmail. Some automatically fail and others are delayed. 

I am new to this and no matter what I search, I cannot find a clear answer as to how to add or configure an IP address to a new workspace business email. Here is the notification when trying to email google support. Thank you in advance

[icrew]

Sounds like you need to set up the MX records for your business's domain to point to Google. Google's got a nice step-by-step guide to doing that over at https://support.google.com/a/answer/140034?hl=en

Hope that helps,

Ian

[MagicalMerc]

I did my best, but the tool doesn't work for me and emails no longer send from this email. I get a 503 error. It seems my smtp is not configured properly. My website seems intact, but the email recieves and does not send.

[icrew]

A few thoughts:

1) It sounds like this may be an issue that's more likely to get solved by contacting Google Support. See https://support.google.com/a/answer/1047213?hl=en for how.

2) https://support.google.com/a/answer/140038?hl=en does include some troubleshooting information, if you want to try to fix it on your own.