Can I avoid email trouble if I join Workspace?

Miki · 01-21-2023 10:45 AM

I have used my business email address via Gmail (free version), and from time to time, I need to ask the hosting company I use to fix trouble sending and receiving. I wonder if it is a good idea to join Workspace to avoid the trouble, even if I don't use any other functions that Workspace offers. Thanks for your time.

cryptochrome

It would be helpful if you described what kind of trouble you are currently facing, exactly. Otherwise we can't tell you whether Workspace can solve that for you 🙂

Miki

Thank you for asking for the details. For example, if I apply 'password reset' to a service on the web, a pop-up window comes up and says, 'you will receive an email from us for the next step', but I don't receive anything from them (I registered my business email address on their service). Thanks for your time.

newman

If you are not receiving certain emails and that is the only reason why probably not worth it. But you would have full control over the messages you received.

I would ask the hosting company for more details on why those messages are getting blocked and what they do to fix it.

Miki

@newman Thank you very much!

KAM

@Miki it sounds like you might be forwarding your email from a mail provider to a gmail account. Rather than wait for your answer, I'll post the solution to help you and others in the same situation.

This forwarding of email to gmail (workspace or free) can be VERY problematic for the ISP receiving your email because they are being considered a source for spam. This is a push model.

You want a pull model. Look at https://support.google.com/mail/answer/21289?hl=en to setup Gmail to pull in mail from the other server.

I would recommend you set it in the beginning to leave mail on the other server. Then when you find an email that doesn't arrive in gmail, check your spam folder and then login to the ISPs webmail for your mail and see if it's in your inbox there. If it's not, you need to open a ticket with that ISP to find out what happened to the mail.

NOTE: In Workspace, there are more settings you can use to add IPs to welcomelists and things like that if the antispam filtering on the other ISP is good enough.

-KAM

Miki

@KAM Thank you very much for the detailed advice. That helped a lot.

Miki

@KAM Thank you once again for your advice. I understand what you said, and I changed my Gmail setting now. I will check the hosting webmail as well as the spam folder in Gmail if there is a missing email. But I guess there are many other emails which I have not received, as there is no way to know them. If so, I should check the hosting company's webmail daily, right?
I use Mac; if I use 'The Mail' instead of Gmail, can I receive all emails without this stress? (I like using Gmail but checking the server's webmails daily is a little pain.)

Also, from time to time, some people told me that they did not receive my emails (they said that they checked their spam folders). Maybe they use Gmail and have the same issues I have.

If I use Gmail of Workspace, can I avoid this stress, or ....?

ajojose33333344

@Miki There could be a lot of possibilities why your email is not being delivered, for example: your domain/email address might be having a low reputation and it's getting blocked or marked as spam at the customer end.

Google workspace uses Gmail and in my opinion one of the most reliable mail service that will deliver the emails properly,unless it is spam or something.

The domain based/user based reputation issue will retain no matter what mail service you are using.

Miki

@ajojose33333344 Thank you very much. It is much appreciated.

KAM

@Miki I think your questions are difficult to answer without specifics but yes, I think Workspace is an excellent solution. However, there can be a lot of details around setting up email, troubleshooting problems, etc. You might consider the google partner ecosystem for more help. See https://cloud.google.com/find-a-partner/ for more help. -KAM

ajojose33333344

@KAM I agree with you on this, @Miki Like Kam said Google workspace is a really good solution which could resolve these issues, however you should consider talking to a Google workspace technical expert on this in detail such that you can get these clarified.

You can consider reaching out to a Google partner (reseller) in your area ,they will give you more attention and will help you directly on Google meet sessions to adress these queries.