Hi, anyone here can provide me a solution?
I started to create a workspace account and didn't finish because I was using my existing email address for the account. Google says that domain is already being used. When I log into the account that had the wrong email address Google keeps taking me back to the step in the process to finish the sign up. How do I cancel my existing account without finishing the subscription process?
and I couldn't sign in my google admin console as well
hi @AEC3
this happens when a workspace setup is started but not completed โ the domain is partially registered, and you get stuck in a loop
since you canโt access the admin console to cancel, hereโs what you can do:
go to this form (no login required):
https://support.google.com/a/contact/recovery_form
enter your domain name and explain that the workspace setup wasnโt completed and you want the domain released or the subscription cancelled
if youโre still within the trial period, google can usually cancel the setup and free the domain
you donโt need to finish the signup to cancel โ just explain clearly in the form that youโre stuck and canโt access admin