Cancel Subscription Google Workspace

AEC3

Hi, anyone here can provide me a solution?

I started to create a workspace account and didn't finish because I was using my existing email address for the account. Google says that domain is already being used. When I log into the account that had the wrong email address Google keeps taking me back to the step in the process to finish the sign up. How do I cancel my existing account without finishing the subscription process?

and I couldn't sign in my google admin console as well

a_aleinikov

hi @AEC3

this happens when a workspace setup is started but not completed — the domain is partially registered, and you get stuck in a loop

since you can’t access the admin console to cancel, here’s what you can do:

go to this form (no login required):
https://support.google.com/a/contact/recovery_form
enter your domain name and explain that the workspace setup wasn’t completed and you want the domain released or the subscription cancelled
if you’re still within the trial period, google can usually cancel the setup and free the domain

you don’t need to finish the signup to cancel — just explain clearly in the form that you’re stuck and can’t access admin