Cancel Subscription Google Workspace

Hi, anyone here can provide me a solution?

I started to create a workspace account and didn't finish because I was using my existing email address for the account. Google says that domain is already being used. When I log into the account that had the wrong email address Google keeps taking me back to the step in the process to finish the sign up. How do I cancel my existing account without finishing the subscription process?

and I couldn't sign in my google admin console as well

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1 REPLY 1

hi @AEC3 

this happens when a workspace setup is started but not completed โ€” the domain is partially registered, and you get stuck in a loop

since you canโ€™t access the admin console to cancel, hereโ€™s what you can do:

  1. go to this form (no login required):
    https://support.google.com/a/contact/recovery_form

  2. enter your domain name and explain that the workspace setup wasnโ€™t completed and you want the domain released or the subscription cancelled

  3. if youโ€™re still within the trial period, google can usually cancel the setup and free the domain

you donโ€™t need to finish the signup to cancel โ€” just explain clearly in the form that youโ€™re stuck and canโ€™t access admin

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