Cannot recover deleted

[Greco14]

One of our employees deleted important emails from her inbox and then from the bin. I've tried to recover files by going to the Admin Panel -> Selected her User email -> Restore Data but I am waiting for nearly 48 hours now and nothing has been restored yet.

PS: I performed the action about 3 days after the deletion of the files.

[icrew]

I'd open a case with Google Support ASAP--see https://support.google.com/a/answer/1047213?hl=en for the details of how to contact them.