DNS email error

I haven't used my business Gmail/G Suite in few years and wanted to restore it today. I restored it as a Google Workspace account with my same account, paying for the basic plan, but now my email doesn't work. I can send emails but not receive them. From my little research, I think it has something to do with the MX records. Can someone help me?

Here is the error message (which I tested from another email account: 

The response was:

DNS Error: DNS type 'mx' lookup of <URL Removed by Staff> responded with code NOERROR DNS type 'mx' lookup of <URL Removed by Staff>  had no relevant answers. DNS type 'aaaa' lookup of <URL Removed by Staff>  responded with code NOERROR DNS type 'aaaa' lookup of <URL Removed by Staff>  had no relevant answers. DNS type 'a' lookup of <URL Removed by Staff>  responded with code NOERROR DNS type 'a' lookup of <URL Removed by Staff>  had no relevant answers.

I use the Google Workspace Email Activation steps and it said to add: SMTP.GOOGLE.COM as an MX record. I went through Cloudflare to try to reset my MX records (not sure if that was right to do), but when I went to <URL Removed by Staff>  to see if it worked, it shows that it's still not set up properly. 

Lastly, I also asked Gemini AI and it recommended a bunch of MX records which I also tried and didn't work (but I am also confused as to how I can know it is set up correctly without waiting 72 hours). I hope someone can help me.

Thank you for your guidance in advance!

0 2 211
2 REPLIES 2

@StephenHind Hi! I saw that you addressed similar questions to mine. Would you be able to provide me with some guidance as well? Here's the original post: https://www.googlecloudcommunity.com/gc/Workspace-Q-A/DNS-email-error/m-p/891402

@Jocelyn193 the link you provided was to this post, sorry.  If you message me directly your domain won;t get removed by the staff and then I should be able to help.  

In short you just need to make sure that you have teh MC record that Google Workspace needs as the only MX records for your domain - see:

 

Top Labels in this Space