Hi Everyone,
I’m really hoping someone can assist as I’m completely at my wits' end with Google Workspace.
About three weeks ago, I purchased a Google Workspace Business Starter subscription to switch over from Microsoft. The transaction went through fine, but I ran into immediate issues. Despite the subscription being active, I couldn’t access the apps included (Docs, Slides, Gmail, etc.). Every time I tried, the page would reload to the admin console without letting me progress further.
To make matters worse, I stopped receiving emails via Outlook, and Gmail wasn’t accessible either.
I decided to cancel everything and start over, involving my domain host, GoDaddy, to see if they could help. They advised deleting the domain hosting for email to trigger Google to release the domain records, allowing me to re-register the domain through Google Workspace.
However, my domain has now been stuck with Google for over three weeks, far exceeding the SLA of 48 hours to 7 days I’ve seen referenced. Despite repeated attempts, I’ve been unable to recover the domain or re-register it.
The issue is compounded because:
- I can’t log in to Workspace, as the domain is deleted.
- I can’t access support without a support PIN, which requires logging in.
- I can’t upgrade to Enterprise support even if I wanted to, because I can’t log in due to the unresolved domain issue.
I’m completely stuck in limbo. This is starting to impact my business as I can’t communicate with clients, resulting in a loss of earnings.
I’m incredibly frustrated with Google’s service and don’t know where else to turn. If anyone has advice or knows how to escalate this, I’d greatly appreciate your help.
Thanks in advance!
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