Email group not sending emails to all members

[njensen]

I have several groups setup for internal use only. They are all set up identically (just different members), and most work without issues, but I have one group that when sent an email doesn't send to all members of the group. That user can send and receive emails normally, it is only the group emails that he doesn't get.

I have removed him from the group and added him. verified the account is active, sent out tests to other members (all received fine). Let me know if I'm missing something obvious, or you need more information. Thank you

[JasonTM1]

I have a client experiencing a similar issue. They have a group configured to distribute emails to a list of internal(12) and external (4) email addresses. One of the external addresses is not receive messages sent to the group, but does receive messages sent directly to it from the same internal address that was trying to use the group.The external address is on Microsoft 365 hosted Exchange.

The Google Workspace email log shows the message being sent to everyone in the group except for the person who never receives them. We have tried removing the external address and adding it again, no change. The next step will be to create a new group, possibly with just this one external address, to see what happens.

Any other suggestions?

Thank you.

[BPA_Admin]

I have exactly the same problem. About 4 days ago a member of our group with an external email address stopped receiving emails to the group. The email log shows that recent emails are being sent to all group members except her.

[SeRe]

Are the users subscribed to the group to receive "each Email" ?

[BPA_Admin]

I can't see any settings related to sending emails to this group. To clarify, this is a group created within our organisational directory via the Google Workspace Admin console. It has 4 internal members and 3 external members. Two of the external members receive all emails without any problems. The one who doesn't currently get them was recently dropped from the group by Google. She received an email from Google about this, but unfortunately didn't keep it, so I don't know what the reason was. We created a new Google account for her using her existing Yahoo address and I was then able to add her to the group again. I asked her to send a test email to the group yesterday, but this wasn't received so it looks like she can't send or receive via the group.