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GCPW downloading program not working

Hello, 

I've working on putting GCPW on a few computers for my business but whenever I run the downloading program, it runs for a couple of seconds then stops downloading entirely. I have successfully downloaded the program in the past on other computers, but I have now recently tried it on two PC's and both have just stopped. Both computers are PC's running windows 10 pro. I'm not sure why this is happening. 

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