Google Admin won't authenticate DKIM, MxTookbox does

[namiglendale]

Hi,

My organization's domain, namiglendale.org, currently isn't validated as using DKIM authentication because the DNS settings aren't compliant.

I started the process in the middle of last week, but the Admin Console continues to show the domain as insecure despite the key and value matching in the DNS settings.

When I check through MxToolbox, everything is fine. Also, when I use the Google Admin Tools page to check the MX records, the search times out. I've tried over multiple days since last week, but haven't noticed any changes.

Does anyone have any advice of how to get Google to sign off on the DKIM authentication?

[KevinApodaca · Accepted solution]

Please connect with our support teams so they can help validate your configuration. Instructions for that are here

[namiglendale]

Hi Kevin,

Thanks for responding to my message. I recently followed up with the support team and an agent quickly helped me through the issue. 

[KevinApodaca]

Happy to hear that! thanks for confirming @namiglendale ! can you please mark this post as answered ? Have a good day!

[DJ2]

I'm having the same issue. And I can get no help through your support/help chat. Can someone please help?