Google Meet for non-profits. Can't activate it.

[rhenryinoregon]

I am setting up a workspace for a small non-profit in Oregon. We have been approved as a non-profit. We have an existing domain that works. I am assigned as a super administrator. The main reason we want this account is for video meetings and file sharing. I can log in and set privileges. I cannot activate meetings. I go to Apps and Workspace and it doesn't list "Meet" as is indicated in all the help files. I log into the Meet App and it tells me I can only join meetings, not set them. What am I doing wrong? I've spent hours going in circles.

[poczatek]

Hey all,

We’re a small non-profit and locked out of our Google Workspace account (via Google for Nonprofits). Can’t sign in, recovery doesn’t work, and we can’t reach support without access.

Totally stuck. Any tips or contacts?

[loundy_mark]

Please start a new thread to ask about your access issue. Thanks. 

[bill_pier3]

So just to confirm, on the Admin Console: Billing / Subscriptions lists "Google Workspace for Nonprofits" as active?

Meet is a service that should be listed on the Console: Apps / Workspace.  I've never seen any 'activation' for this servce.

[rhenryinoregon]

Nope, it just says "Chrome Enterprise Core". When I click "Add or Upgrade Subscription," Workspace for Nonprofits is not listed. I feel like despite getting the approval email saying "Welcome to Google For Nonprofits" and following the "Get Started" button, I'm in the wrong place. I just reviewed the steps again, did all that, and clicked "Sign in to Admin Console" on the Google Workspace for Nonprofits page. I get a new page, click the subscriptions list, and only have the Chrome Enterprise listed. 

If I go to the left menu on the admin page, I click Apps: Google Workspace, I only get >Service Status, >Moderation, >AppSheet, >Google Voice, > Groups for Business.  If I follow other menu items under Apps, the options all cost money.

If I click >Overview under the Apps menu, I get four options: Google Workspace, Additional Google services, Web and Mobile Apps, and Google Workspace Marketplace Apps. If I click "Google Workspace", I get a menu of three services: AppSheet, Google Voice, Groups for Business. If I click "Add Service" I get the page that lists all the things I can buy starting with Google Workspace Business Starter.

Workspace for Nonprofits doesn't appear anywhere. 

What am I doing wrong?

[loundy_mark]

I’m a non-super admin in my domain and don’t have access to this setting, but I think that you have to enable video conferencing for your account to be able to start Meets. Perhaps others can direct you to the appropriate part of the admin console. 

[rhenryinoregon]

Thank you for helping, I appreciate it. I think the problem is that once I get into the console, I lose the Workspace for Nonprofits account so I have no options to implement anything. I can't find any way to add that, so I'm assuming it should be automatic through the approval/login process. I sure can't figure out why I don't have access to it.