Google Storage not reflecting mass deletion

We use the nonprofit edition of Google Workspace. I have a user that is almost hitting their max and the culprit is Gmail, not G Drive or photos.

Screenshot 2023-09-15 at 6.51.59 AM.png

I have deleted over 25,000 emails. and have cleaned out the trash and no change is reflected. It has been 5 days since I did this work. Does anybody have any ideas?

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