Google Suite lost my account

[DaArthur]

I've a Google Suite account for a company email that I rarely used. Today, I tried to login on this account and I get the message: "Couldn't find your Google Account". I set the emails of this company account to redirect to my personal account, so I know I'm not misspelling the account name and the account is valid (last email was Dec 1). Can someone help me access an account which I've the email, the password and it's being paid on time?

Thanks. 

[icrew]

Are you the administrator for your company email domain? If not, contact the administrator and ask them to check. 

If you are the administrator/owner of that domain, check out all the various options for recovering admin access to your Google Workspace account at https://support.google.com/a/answer/33561?hl=en.

There are a number of options there including getting in touch with support as well as technical methods to prove to Google that you own your domain name and should be allowed to access the Workspace instance.

Hope that helps,

Ian

[DaArthur]

I am the admin. The do it yourself methods of the support page don't work. Recovery email don't work (it says the email doesn't exist). The second method ("Try another way" button) don't even appear in the form, so I guess these instructions are old.

Google doesn't have any real person support for things like this? I rarely used my account and I just found out that Google recently deleted a bunch of unused accounts. I guess my admin account got deleted and now I'm paying for a service I can't even use.

[icrew]

Try the "Option 2: If you did not set up email or phone recovery information" version, pretending that you don't have a recovery address. There's also an option further down on the page for contacting Google support.

Hope that helps,

Ian