Google Workspace for Nonprofits – Unable to Activate Subscription Despite Successful Verification

[DennisWk]

Hello everyone,

I have followed all the steps to set up Google Workspace for Nonprofits:

Submitted all required documents, and my organization was approved.
Received the Google Workspace account.
Successfully verified my domain.

However, my account is still stuck in "no subscription" mode. I can only activate Business plans, but not the Nonprofit plan.
Additional details about my issue:

I added a second domain (which might have been a mistake) and later removed it.
The trial period has now expired. During this time, I activated and verified my primary domain.
I added two test users, but I have since deleted them.
From my understanding, after the trial expired, I should have been able to activate the Nonprofit version, but that hasn’t happened.
I’ve searched through all support articles and forums but haven’t found a solution.
When I try to activate the domain again, I am prompted to start a trial for Google Workspace Business Starter, which is not the Nonprofit plan.
I restarted the entire setup process from scratch. After going through the Goodstack verification process again, an additional admin was added to my Workspace account, but that didn’t help either.

At this point, I’m feeling stuck and frustrated. Maybe I’m missing something obvious, or there is an extra step I’m unaware of?

I’m considering deleting the entire Workspace account and starting fresh.
Would this be a good idea, or is there another way to fix this?

I would really appreciate any guidance or a clear solution. If anyone from Google is reading this, is there an official way to get direct assistance?

Thank you in advance!

Best regards,
Dennis

[GeorgeN]

Dennis, did you ever get any response? And, more importantly, were you able to get your nonprofit license activated?

I'm in pretty much the same situation and also stuck where you were.

George, IT Guy
Defense of Democracy, Inc.

[rhenryinoregon]

I'm having the same problem and nothing in the help spaces address this issue. I finally find someone else with the same problem and see no replies. This is very frustrating. I have an approved non-profit workspace account, full admin privileges, but when I go to >Apps >Workspace> there is no "MEET" option. When I'm in the Meet app, it says I can only join meetings. The help pages send me in circles.  What is wrong!!!

[loundy_mark]

As far as I know, Google Meet for Nonprofits does not have any premium Meet features. So there would not be any admin controls for it.

[bill_pier3]

Though Meet in Workspace for Nonprofits may not have some of the 'premium' features, there are plenty of settings for this service in the Admin Console.

[GeorgeN]

I eventually called Google Support and they were able to help me get my account straightened out. 

I will share that my experience with Workspace has been very taxing on my old brain. I have a personal Google One account, a personal Google Workspace account, and I'm a Super Admin for the organization's non-profit account, and it gets very confusing which account I'm logged in to. I have literally run into an issue with having too many Google accounts to select from when logging in.

I'd be happy to try and help you figure out your issues. I'm not sure the best way to connect but I'm retired and available most of the time and have 45yrs of IT experience.

George

[loundy_mark]

I also have multiple accounts. I keep separate tab sets in Chrome for each account. There’s never any question about which account I’m logged into.

[rhenryinoregon]

Thanks, George. I would love some help. I'm generally pretty savvy but when the issue is on the other end, and the help button doesn't lead to live bodies, it's hard to know what to do. You can reach me at <PII Removed by Staff>. I would be very excited for a little help.

[bill_pier3]

There are consultants that you might engage to obtain assistance:

• Digital Ninja 
• isoblue ~ professional Workspace for Nonprofits setup 
• ...

[loundy_mark]

I strongly recommend all non-expert users to work with a Google reseller, such as CDW, or others. They do all of the heavy lifting and you can just do your job.

[GeorgeN]

I would recommend that as well, if you can afford it. Unfortunately, not all organizations can.

We have one full-time employee and three part-timers. All of our IT staff are volunteers with decades of experience and I'll put our team up against most.

[rhenryinoregon]

No staff, trying to grow the organization a bit, find new leadership and such. This could be a great deal of help to us, but I need to get it working first. Thanks!

[rhenryinoregon]

We're a non-profit and I'd rather the money go to the mission. But, I may take you up on that. I'll look into that. Thank you.