workspace admin user account already change the number of 2FA but still prompting to old number.
If you've already changed the 2-step verification method, it's probably not 2SV you're being prompted for, but a sign-in challenge.
Be sure to:
You shouldn't need to... but if you really want to turn off 2SV (although I don't recommend it for obvious security reasons), you can create an allow group or move the user into an OU where 2SV is turned off.