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Issue with Google Workspace Mobile Apps

Posted on 08-18-2023 04:41 AM
YogeshChaudhari
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My users are getting message to scan QR code from admin, but I cant see any such QR code in my admin account

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Posted on --/--/---- --:-- AM
Penelope
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Are you saying the message going to your end users was apparently from the admin account about scanning a QR code or any way you could screenshot and show the image here of that message, please? Unfortunately, I do know that some people enjoy posing themselves as another company and then sending messages out to end users to see if the people will reply back to them or try to follow their instructions. 
So it might make it easier for someone to respond if you can describe the whole process that is happening so like user tries to open their Workspace Gmail app and a pop up shows 'please scan QR code' or something like that.

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Posted on --/--/---- --:-- AM
murtaza_bhutta
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In response to Penelope
Reply posted on --/--/---- --:-- AM

Hi Penelope,

The QR code thing is shown when a "Google Work Profile" is being set on an Android device. It says that scan the QR code provided by the Google Workspace Admin. The admin is unable to create/see any QR option. Please see if you can figure it out.

Thanks.

Posted on --/--/---- --:-- AM
Penelope
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In response to murtaza_bhutta
Reply posted on --/--/---- --:-- AM

Thank you so much for explaining, that does help me to understand a lot better. this is not my forte however I am wondering if the documentation at https://developers.google.com/android/management/provision-device#qr_code_method would help you or https://support.google.com/work/android/answer/9566881?hl=en or https://developers.google.com/android/management/provision-device. Android Enterprise has their own community now and I do see they do cover something about QR codes: https://www.androidenterprise.community/t5/admin-resources/understanding-android-enterprise-fully-ma.... 

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Posted on --/--/---- --:-- AM
YogeshChaudhari
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In response to Penelope
Reply posted on --/--/---- --:-- AM

I can see the documentation but really not able to understand the same as I am not a developer. Please suggest a option in Admin console where can I get the QR code for my students

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Posted on --/--/---- --:-- AM
Penelope
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In response to YogeshChaudhari
Reply posted on --/--/---- --:-- AM

Who is the EMM? I believe the QR code would come from that. Did the Android Enterprise community have any advice either on this subject? Do note this is not my forte so I wouldn't necessarily know myself. 

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Posted on --/--/---- --:-- AM
Penelope
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In response to Penelope
Reply posted on --/--/---- --:-- AM

I believe this is the documentation you were wondering about: https://developers.google.com/android/management/provision-device#about_qr_codes, https://developers.google.com/android/management/provision-device#qr_code_method. I do believe there are other ways to enroll and provision a device that does not require a QR code if I am reading those articles correctly, just so you know. 

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Posted on --/--/---- --:-- AM
YogeshChaudhari
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In response to murtaza_bhutta
Reply posted on --/--/---- --:-- AM

Thanks for explaining my query in the simple way

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