Locked at checkout page

[bebofit]

 
I have inserted my card and it said that I started free trail to workspace, but while I was creating the billing account it said upload your credit card and I didn't want to do it so I pressed x and eversince I am always redirected t checkout page and I always get this error, cant get in mail or cancel subscription or anything. please advise

[a_aleinikov]

Hi bebofit,

Here’s what you should do:

– Go to Google Admin Console → Billing → Subscriptions.
– If you can’t cancel there, open a Google Workspace support case (you can do this even on a trial) using this link: https://support.google.com/a/gethelp
– Explain you’re stuck in the checkout loop and request manual cancellation or reset.
– If the admin console won’t let you in, try logging in with the admin account (the one that created the trial) from an incognito/private browser window.