Mail Merge not available via mailbox delegation?

[ChasL]

Does anyone know if Google is planning to allow mail merge when sending email from a delegated mailbox?

Typical use case - generic mailbox used to send communication. Staff access the generic mailbox via mailbox delegation and wish to use mail merge. Currently, mail merge is enabled, is visible to user accounts but not when accessing via delegation.

[christiannewman]

The reason is probably file permissions: Adding the sheet (containing mail merge data) from Drive would have to be from the delegator's Drive (which the delegatee doesn't have access to), not the delegatee's Drive.

Try this instead: Set up the delegated account as a sendAs address in the delegatee's Gmail mailbox, then delegatees can send mail merge emails on be half of the delegated users from their own Gmail mailbox. Only downside is that the emails will appear in their sent label, not the delegated user's sent label.

[ChasL]

Looks like the 'Education Plus' licencing requirement caught me off guard.

The generic mailbox has an Edu Fundamentals licence. Edu Standard or Edu Plus is required for mail merge to be available. I don't know why such a requirement exists to just use mail merge.

[icrew]

Check out https://www.mergo.app for an alternative to Google’s native mail merge. It’s from the same guy who wrote Yet Another Mail Merge (YAMM) back in the day. (YAMM still exists and works, it’s just that it’s now insanely overpriced.)

[KAM]

+1 for mergo.  Very reasonably priced and very good history of understanding Google and mail merge. -KAM