Notification of people when I share a file/spreadsheet does not reach a specific email

[Clarice]

I'm facing a very specific problem. I use the domain email @gruber.com.br and when I share a spreadsheet with another email @gruber.com.br the notification is not arriving, even though the "Notify people" option is enabled. This problem only occurs with this destination email, other emails receive notifications normally

[loundy_mark]

Unless you typed your post wrong, it sounds like you’re sharing it with yourself. This would be the system acting as designed.

[Clarice]

Hello, it would not be the same email, but the same email domain. To make it clearer, I use the email <PII Removed by Staff> and created a spreadsheet, and I'm sharing this spreadsheet with the email <PII Removed by Staff>, but the notification is not arriving.

[StephenHind]

@Clarice has the user turned off Email Notifications for Drive (Drive > Settings > Notifications) - it's a personal user settings, not something that can be set/overridden in the admin console.

[Clarice]

I verified that the emails are arriving after a specific time, about 2 days later.

[paulraun]

It sounds like the notification emails might be getting filtered or blocked internally. Try checking the spam folder, email filters, or any rules set up in your email system. Additionally, if you're using WordPress, configuring WP Mail SMTP could help improve email deliverability. If the issue persists, your IT team may need to investigate email delivery settings for your domain.

[Clarice]

I noticed that the emails are arriving after a specific time, about 2 days later, it could be a filter or blocking, I will check with my provider