It looks as though some of our students are marking emails from teachers and admin as Junk, which is causing our over domain reputation to go down according to Postmaster Tools. This is impacting our ability to communicate with external users, since our domain reputation is poor. SPF, DKIM, etc are all set up properly, so the only thing I can narrow it down to is internally reported junk. I know I can check individual messages and individual users for post-delivery details, but it's an incredibly tedious process, and I'm wondering if anyone has found a better way. Thank you.
Thank you. I've been trying to do this, but can only find fields regarding Past User Action, but not which emails have been marked as spam from internal users. Every time I use the Investigation Tool, I get external emails from internal users but I don't see any internal emails. I have found instances of this when examining the Email Log, but that requires going through every user, and checking their Post-Delivery Action. It works, but is very tedious. Hoping there's a better solution, so please let me know if I'm missing something. Thank you.