Stuck in a loop!! Cant get pass the verify domain as previous 'trial' crashed!

JaneUS
New Member

Help!

I'm trying to organise a 14-day trial.

I previously logged my domain, but it's not verified.  I didn't receive a code until later, and now I can't go anywhere.

I don't know what my 'admin account' is, as nothing seems to work.

I'm completely stuck!

I'm really keen to use Google, but this is a joke!   There is nowhere to go.

Please help

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1 REPLY 1

Hi @JaneUS ,

I'm sorry to hear you are experiencing this issue. Let me try to help and see if we can get a solution for the same.

Please let me know when you have requested the trial?

Are you using another domain registrar or your domain was purchased using Google Domains? I'm asking because if your domain was purchased thru Google Domains your domain will be automatically verified and there are no further steps needed.

Actually are you able to sign into the Admin Console even if you are not domain-verified (Normal browser and Incognito)?

If you are able to access, please follow View role assignments & privileges.  If you are not able to access, could you please provide a screenshot of the error when you try to access? 

Regards

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