Stuck on Checkout Page During Google Workspace Setup

[eelshatoury]

I’m stuck on the checkout page while setting up Google Workspace. I initially selected to purchase a domain through Google but ended up buying it from GoDaddy instead. Now, Google is still trying to charge me for the domain, and I can’t access the Admin Console or any support options to remove the domain purchase or proceed with setting up my email. I need help removing the domain from my order or completing the setup without paying for the domain twice.

[Jan-Carlos]

Hello @eelshatoury, 

Can you send us a picture so we can understand in which step the problem occurs?

[eelshatoury]

Hi @Jan-Carlos,

As I log in to my Google admin I land on this page. thanks for the support

[Jan-Carlos]

That's strange, you are accessing the admin.google.com?
Well if it has a option with a trial, you can just activate, enter the console and the cancel the subscription.
After that, i recommend to activate the cloud identity free to mantain a license on the panel.

[pida]

Hi,

I am facing the same issue, the account is created but impossible to pay and go to the admin console page

[ogthakur]

Same problem, Stuck at payment trial page. on clicking it says an error occured

[swanidhi]

I am stuck here too. Amazed to see such an old post not addressed. This just renders the complete domain package useless and blocking the entire business from functioning.