There are users who can't find others on google chat or email

[Andes951]

Hello!,

The problem we have is that there are users who cannot find, chat or send emails to other users in the company. This is done internally, none external.

For example, the HR person needs to talk to someone from IT but they cannot find them in chat or appear, but they can to others. This is already happening with many people.

Chat services are enabled for everyone and so is the chat history.

Translated with google translator.

[icrew]

Are the users who can't be found perhaps hidden from the company directory? See https://support.google.com/a/answer/1285988