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Trouble with Google Workspace Payment Method

Posted on 12-20-2022 08:35 PM
cestdesign
Bronze 1
Bronze 1
Reply posted on --/--/---- --:-- AM

I have received emails and now the red banner over my working email as : 

We are unable to renew your Google Workspace subscription. Please update your payment information by XX or you will not be able to use *Company* Mail and other Google Workspace services. 

I tried several times to make payments for the last two months. And there was the pop up that says "Payment confirmed"

Screen Shot 2565-12-21 at 11.10.27.png

And then the next day here comes again the red popup on my working email account.

I tried to added more credit cards for the back up and always receive the message "Unexpected Error has occurred, Please try again".

Screen Shot 2565-12-21 at 11.24.38.png

I don't know what else to do. This makes me nervous. Please help or fix the issue Google. 🙏🏻 

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Posted on --/--/---- --:-- AM
KAM
Gold 2
Gold 2
Reply posted on --/--/---- --:-- AM

@cestdesign This is a community of fellow admins so I would recommend you open a support ticket with Google ASAP before your domain gets disabled.  Are you in a country outside of the US? -KAM

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