User recovery phone number change

We have had an employee leave and I am trying to set up a forward from their email to another employees so we do not miss any emails sent to the previous employee.

It is prompting me to recieve a code to the previous employees recovery phone number when I try to set up the forward in Gmail even after changing the recovery number to a phone number we have access to.

Is there a way to bypass this or get Gmail to sent the code to the number we have access to?

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Is this a Gmail (@gmail.com) account, or a Google Workspace account (@yourcompany.com)? If it’s Workspace, see https://support.google.com/a/answer/3033063?hl=en

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