Zoom for Chrome PWA

jasonheaney · 04-29-2022 02:26 PM

Hello,

Has anyone had to set up the new Zoom PWA in managed guest sessions for chromebooks? The new Zoom PWA doesn't open when students click on a link in our system for a new Zoom session. It acts like zoom isn't installed on the device, which brings up a screen to install Zoom App. Even thought its set force install the new Zoom PWA.

Please let me know what configurations/settings that you've done in Google Admin which work.

KAM

Following...

stef

Hi @jasonheaney

Yes, this PWA is kind of stupid but here is how we make it work :

1) Compy the meeting ID from the link

2) open the PWA

3) Paste the meeting ID and access the meeting

jasonheaney

Hello @stef,

Thank you for your reply. We have several students that use chromebooks and click on a link from our RPCx system that auto launches them into a Zoom session. We can't send them the meeting ID in order to copy/paste it into the Zoom PWA app. The old ChromeOS Zoom app works just find but this new PWA app has been a headache to figure out how to get it to work just like the old ChromeOS Zoom app.

I do appreciate the response on how you guys work with it. I just hope someone has figured a way to get it to behave just like the old ChromeOS Zoom app.

stef

I think the best solution is to use the old Chrome app until it gets really turned off and pressure zoom to update their tool to accept to trigger meetings directly upon link click.

jasonheaney

Unfortunately we can't do that. We can't have any interruption's or down time for the students.

JoshStompro

This page seems to say that the meeting creator/administrator has to set a specific setting for auto-launch - https://support.zoom.us/hc/en-us/articles/7013736047245

jasonheaney

Hello Josh,

Thank you for your response. I did find this. However, this turns it on for the entire organization. Which becomes a problem for those that use the current Zoom app. Plus, there are more steps that you need to take after the Zoom pwa auto launches. Like the accepting of audio/video settings. Before, the zoom app didn't do that because it remembers the selection the first time. We use chromebooks for our students and the students login with a managed guest account. Which the new Zoom PWA app is a problem because as I mentioned prior. Every time now the students have 5 additional steps to connect to the Zoom meeting. They have to allow the use of the microphone and camera. They have to tell the chromebook to open zoom with the Zoom PWA app. It's just more hassle for the kids to join a zoom meeting.

JoshStompro

Thanks for the details. I'm in the same boat as you. Using managed guest sessions, but in a library setting.

We had a customer try to join a zoom meeting today for a court hearing... and found that the legacy zoom app wouldn't connect. It just gave an error after entering the code and password.

It is blowing me away that this is the current state of running zoom on chromeos.

jasonheaney

I agree with you Josh. I don't get it. You think with technology they would be able to make things easier, not more difficult